Terms of Service
Last updated August 18, 2026
1. The service
Rivet is software for running a field-service business: quoting, scheduling, invoicing, payments, and related tools (“the Service”), provided by Rivet (“we”, “us”). By creating an account or using the Service you agree to these terms on behalf of yourself and, if applicable, the business you represent.
2. Accounts
You are responsible for your account credentials and for activity under your account, including teammates you invite. Keep your information accurate. You must be at least 18 and able to form a binding contract.
3. Your content and data
Your customers, price book, quotes, invoices, and files remain yours. You grant us the rights needed to operate the Service on your behalf — storing, processing, transmitting, and displaying your content to you, your team, and the customers you send documents to. You can export your data at any time.
4. Acceptable use
Don’t use the Service to break the law, to send spam, to infringe others’ rights, to probe or disrupt the Service, or to misrepresent who you are to your customers. We may suspend accounts that do.
5. AI-assisted features
Some features draft content — quotes, summaries, suggestions — automatically from your own data. You are responsible for reviewing anything before you send it to a customer. Prices on quotes come from your price book; verify them before sending.
6. Fees and trials
Paid plans are billed monthly at the prices shown when you subscribe, after any free trial. Payment processing on invoices you send runs through your own payment provider account and their fees are theirs. We may change prices with at least 30 days’ notice; changes never apply retroactively.
7. Third-party services
The Service connects to third parties you choose — for example Stripe for payments and QuickBooks Online for bookkeeping. Their terms govern your use of their services; we are not responsible for them.
8. Disclaimer and limitation of liability
The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or lost profits, and our total liability for any claim is limited to the amounts you paid us in the twelve months before the claim.
9. Termination
You can cancel at any time; your data remains exportable for 30 days after cancellation. We may suspend or terminate accounts that violate these terms.
10. Changes
We may update these terms; material changes will be notified in the product or by email at least 14 days before they take effect. Continued use after that is acceptance.
11. Contact
Questions about these terms: reply to any email from us, or write to the address on your invoice.